Ubidesk vs BeyondTrust
Ubidesk vs BeyondTrust: the lighter enterprise alternative
BeyondTrust Remote Support is quote-based, with an on-premises appliance and Jump Clients for unattended access. Ubidesk offers a lighter stack at $26 / month / tech (annual), with self-hosting included in Enterprise.
En résumé
Ubidesk et BeyondTrust, honnêtement
- BeyondTrust Remote Support is a remote assistance solution for large organizations, sold by quote and billed per concurrent representative.
- It offers an on-premises appliance and Jump Clients for unattended access, within a privileged access management philosophy.
- Public prices are not listed: every subscription goes through the vendor’s sales team.
Les faits
Critères objectifs, sources et dates
ScreenConnect, TeamViewer, AnyDesk, Splashtop, and BeyondTrust are trademarks of their respective owners. Ubidesk is not affiliated with any of them.
| Critère | Ubidesk | BeyondTrust |
|---|---|---|
| Price per technician (annual, 2026) | $26 / month / tech (annual) Ubidesk — Remote Support — BeyondTrust, 2026-10 | Quote-based Remote Support — BeyondTrust, 2026-10 — https://www.beyondtrust.com/products/remote-support |
| Free personal use | Yes — free Personal plan | No |
| Unlimited unattended devices | Yes — unlimited from Pro Ubidesk — BeyondTrust Docs — Jump Clients, 2026-10 | Per quote — Jump Clients for unattended access BeyondTrust Docs — Jump Clients, 2026-10 — https://docs.beyondtrust.com/rs/v25.3/docs/on-prem-jump-clients |
| Self-hosted option | Yes — Enterprise plan (air-gapped beta) Ubidesk — BeyondTrust Docs — Jump Clients, 2026-10 | Yes — on-premises appliance BeyondTrust Docs — Jump Clients, 2026-10 — https://docs.beyondtrust.com/rs/v25.3/docs/on-prem-jump-clients |
| Mandatory MFA by default | Yes — mandatory | Depends on plan |
| User confirmation before file transfer | Yes, no exceptions | Depends on plan |
| Anti-scam protections (KYB / verified badge / blur) | Yes — KYB, verified badge, blur | Not documented |
| Included mobile support | Included | Depends on plan |
Price per technician (annual, 2026)
- Ubidesk $26 / month / tech (annual) Ubidesk — Remote Support — BeyondTrust, 2026-10
- BeyondTrust Quote-based Remote Support — BeyondTrust, 2026-10 — https://www.beyondtrust.com/products/remote-support
Free personal use
- Ubidesk Yes — free Personal plan
- BeyondTrust No
Unlimited unattended devices
- Ubidesk Yes — unlimited from Pro Ubidesk — BeyondTrust Docs — Jump Clients, 2026-10
- BeyondTrust Per quote — Jump Clients for unattended access BeyondTrust Docs — Jump Clients, 2026-10 — https://docs.beyondtrust.com/rs/v25.3/docs/on-prem-jump-clients
Self-hosted option
- Ubidesk Yes — Enterprise plan (air-gapped beta) Ubidesk — BeyondTrust Docs — Jump Clients, 2026-10
- BeyondTrust Yes — on-premises appliance BeyondTrust Docs — Jump Clients, 2026-10 — https://docs.beyondtrust.com/rs/v25.3/docs/on-prem-jump-clients
Mandatory MFA by default
- Ubidesk Yes — mandatory
- BeyondTrust Depends on plan
User confirmation before file transfer
- Ubidesk Yes, no exceptions
- BeyondTrust Depends on plan
Anti-scam protections (KYB / verified badge / blur)
- Ubidesk Yes — KYB, verified badge, blur
- BeyondTrust Not documented
Included mobile support
- Ubidesk Included
- BeyondTrust Depends on plan
Honnêteté
Quand BeyondTrust reste un bon choix
- Large regulated organizations that integrate remote support with a full PAM suite.
- Environments that require an on-premises appliance with enterprise service commitments.
- Teams that want support, privileged access, and audits consolidated with one vendor.
Learn more
- 1
Export your access inventories
Export your Jump Clients inventory and access policies before closing the licenses.
- 2
Deploy the Ubidesk agent
Deploy the Ubidesk agent via GPO, MSI, or Intune; the Enterprise plan covers isolated environments (air-gapped beta).
- 3
Map your technicians
Recreate your technician accounts in Ubidesk and replicate your per-team access rules.
- 4
Import your clients
Import your clients and devices, reorganize your queues, then start your first sessions.
FAQ
Frequently asked questions
How much does BeyondTrust Remote Support cost?
BeyondTrust does not publish prices: the subscription is quote-based, billed per concurrent representative. Source: official product page, accessed October 2026.
Does BeyondTrust offer an on-premises version?
Yes, Remote Support ships as an on-premises appliance, with Jump Clients for unattended access.
Is BeyondTrust a fit for small teams?
The offer targets large organizations and runs through a quote-based sales cycle; small teams often compare it with published-price offers like Ubidesk.
How do I migrate from BeyondTrust to Ubidesk?
Export your inventories, deploy the Ubidesk agent, recreate your technicians, and import your clients: four steps documented on this page.
Ubidesk vs BeyondTrust (2026): pricing and features
BeyondTrust Remote Support is quote-based, with an on-premises appliance and Jump Clients for unattended access. Ubidesk offers a lighter stack at $26 / month / tech (annual), with self-hosting included in Enterprise.
No credit card · Free for personal use