Freelancers
Fix a client’s machine in 30 seconds. Look professional doing it.
Your client enters a six-digit code, sees your verified badge, and you take control. €12 a month, one tool to learn.
Les douleurs
Solutions
Free tools scare clients off
An anonymous link, an unknown logo: your client hesitates before clicking. Your professionalism is decided in the first five seconds.
Every job starts with an install
Download, install, reboot. Billable time drains into fiddly setup steps.
Nobody sees the work behind the invoice
You bill an hour, but nothing shows what was done. Clients question what they can’t see.
Les réponses Ubidesk
Fix a client’s machine in 30 seconds. Look professional doing it.
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A session in 30 seconds
AvailableA six-digit code or a link. The temporary client starts with no installation and no admin rights.
Attended support by code or link
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Permanent access for repeat clients
AvailableInstall the unattended agent on clients who already trust you. Step in without interrupting their day.
Unattended access
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Your verified identity
AvailableKYB verification confirms your business. The resulting badge marks a professional, not a stranger.
Organization verification (KYB)
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Your verified name, before they accept
AvailableClients see your company name and badge before approving the session. Trust is earned before you take control.
Verified technician badge
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Send files mid-session
AvailableDeliver the patch, driver, or document during the session. Every transfer waits for the client’s confirmation.
File transfer
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Qualify the issue before connecting
AvailableA pre-session form captures the problem, the device, and the urgency. You show up prepared.
Pre-session form & surveys
Une journée type
Tuesday, 9:12 a.m. A regular client calls
Solo
1 concurrent technician, 50 unattended devices, file transfer, chat, printing, mobile.
Helios IT, MSP: 38% faster resolution.
FAQ
Frequently asked questions
What does it actually cost?
The Solo plan is €12 a month. It covers attended sessions, unattended access, and your verified badge.
Does my client need to install anything?
No. For a one-off session they run a temporary client. Nothing stays on the machine.
What happens if a client cancels mid-session?
You’re notified, the session leaves no trace on the machine, and your session notes stay available.
Can I try it before paying?
Yes. Start on the free Personal plan to learn the tool, then move to Solo at €12 a month when you go pro.
Remote support for freelancers and independents
Your client enters a six-digit code, sees your verified badge, and you take control. €12 a month, one tool to learn.
No credit card · Free for personal use