Attended sessions
Remote support in 30 seconds, with no bad surprises.
Your customer enters a six-digit code or clicks a link. A temporary client starts — no installation, no admin rights. Every file transfer waits for their explicit confirmation.
No credit card · Free for personal use
Solo
Freelancers & repair techs
Excl. VAT
Mandatory user confirmation
Data residency
Le problème
Support that starts with an installation fails before it starts
Download, install, accept admin rights, reboot: every step loses the user. With a temporary client that launches in one click, the first connection takes under 30 seconds.
On this page
- 1
Send a code or a link
The customer enters a six-digit code, or clicks a link you send by email, SMS, or calendar invite.
- 2
The customer identifies you
Before accepting, they see your verified company name and the technician’s name. Anonymous sessions are impossible.
- 3
Fix it, then close out
Control, files, chat, VoIP, annotation. The satisfaction survey goes out automatically when the session closes.
Bénéfices
Ce que vous gagnez au quotidien
No installation on the customer side
The temporary client launches from the browser or a small executable, without admin rights.
Confirmation before every transfer
No file is sent or executed without the user’s explicit consent. No exceptions, on every plan.
Adaptive quality up to 4K
Hardware-accelerated H.264 and H.265, low-bandwidth mode, remote sound. Sessions stay smooth even over 4G.
Multiple technicians, one session
Invite an expert, hand over the session, organize queues with routing.
Privacy screen
Switch to view-only, blank the remote screen, or lock remote keyboard and mouse during sensitive work.
Everything is recorded
Session notes, screenshots, video recording (Pro+): every intervention is documented and searchable.
Product
Remote support · Unattended access
Mobile, Trust Layer, and updates included in every paid plan.
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Attended support by code or link
AvailableYour customer enters a six-digit code or clicks a link; a temporary client runs without installation or admin rights.
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Multi-tech & queues
AvailableMultiple technicians per session, session handover, expert invites, queues, and routing.
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Multi-monitor & tabbed sessions
AvailableSwitch between or view all remote screens at once; multiple sessions in tabs.
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Browser-based technician console
AvailableTake control from any modern browser with nothing to install.
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NAT & firewall traversal
AvailableNo open ports (443 only), direct P2P when possible, regional relays otherwise.
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Adaptive quality up to 4K
AvailableUp to 4K at 60 fps, hardware-accelerated H.264 and H.265, low-bandwidth mode, and remote sound.
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File transfer
AvailableTwo-way, drag-and-drop, dual-pane manager, and resume for interrupted transfers.
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Clipboard & remote printing
AvailableSynced clipboard (text, images, files) and printing to the local printer.
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Ctrl+Alt+Del & UAC elevation
AvailableSend Ctrl+Alt+Del, UAC elevation, and Windows session open/switch.
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International keyboards
AvailableKey mapping, international layouts, and macros.
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Annotation & whiteboard
AvailableOn-screen annotation, laser pointer, and whiteboard during sessions.
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Chat, VoIP & video
AvailableChat, voice calls, webcam video, session notes, and screenshots.
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Mandatory user confirmation
AvailableNo file transfer or execution without the end user's explicit confirmation. No exceptions.
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Banner & emergency stop
AvailablePersistent “session in progress” banner and an emergency stop button on the user side.
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Verified technician badge
AvailableThe company name is shown to the user before they accept the session.
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Unsolicited-session warning
Available“Did you contact this support team yourself?” appears before any unsolicited session.
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Automatic blurring
AvailableBanking sites and password fields are blurred during the session.
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Suspicious behavior detection
AvailableOpening online banking or buying gift cards: the user is alerted.
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Pre-session form & surveys
AvailablePre-session form, satisfaction survey, invitations by link, SMS, email, or calendar.
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Dashboard & metrics
AvailableMean time to resolution, sessions per technician, scheduled reports, CSV exports.
Learn more
Product
Your devices, reachable anytime. Without constant monitoring.
A lightweight agent installed once is enough: reconnection after reboot, Safe Mode, Wake-on-LAN. And unlimited devices from the Pro plan.
Learn moreWatch the fleet without bolting on another tool.
Mass deployment, dynamic groups, monitoring, alerts, and patching live in the same console as your sessions. Included in the Business plan.
Learn moreRemote support designed against scams.
Company verification, a verified technician badge, a warning before any unsolicited session. The Trust Layer is included in every paid plan and free on the Personal plan.
Learn moreFAQ
Frequently asked questions
Does the customer have to install anything?
No. For an attended session, they run a temporary client: no installation, no admin rights, nothing remains on the machine afterwards.
What happens if the connection drops?
The session reconnects automatically. If the machine reboots during the intervention, the customer can relaunch the same code.
Can I record sessions?
Yes, from the Pro plan, with configurable retention and search inside recordings. Recording is announced to the user.
How does the customer know it’s really me?
The “verified technician” badge shows your company name before acceptance. Our KYB verification makes impersonation impossible for commercial use.
Remote support by code or link
Your customer enters a six-digit code or clicks a link. A temporary client starts — no installation, no admin rights. Every file transfer waits for their explicit confirmation.
No credit card · Free for personal use