Mobile
Fix your customers’ phones, from your own phone.
Remote control on Android devices from supported manufacturers, screen sharing on iPhone and iPad. Your technicians work from a phone, a tablet, or a browser.
No credit card · Free for personal use
Solo
Freelancers & repair techs
Excl. VAT
Mandatory user confirmation
Data residency
Le problème
A phone problem shouldn’t mean a trip back to the store
Without remote access to mobile devices, every incident becomes a visit. Ubidesk covers Android and iOS/iPadOS from one console, with no extra hardware.
On this page
- 1
Send an invitation
The customer joins by link or six-digit code, from the Ubidesk app or a browser.
- 2
See the problem
Watch the screen and guide the customer. On supported Android devices, take remote control.
- 3
Fix and document
Notes, screenshots, satisfaction survey. The session stays end-to-end encrypted.
Bénéfices
Ce que vous gagnez au quotidien
Remote Android control
Full control on supported manufacturers. The customer stops making trips.
iPhone and iPad screen sharing
You see the screen and guide the user. Full control does not exist on iOS: that is a platform limit.
Augmented-reality assistance (beta)
Annotate the customer’s smartphone camera feed to guide them in the field, even without control.
Mobile technician console
Windows, macOS, Linux, iOS, Android, or browser: technicians fix things from their own phone.
Mandatory MFA on every account
TOTP, passkeys, or FIDO2 keys for every technician account. No exceptions.
“Help” widget inside your app (Pro+)
Embed remote control into your own application or website, from the Pro plan.
Product
Remote support · Unattended access
Mobile, Trust Layer, and updates included in every paid plan.
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Controlled mobile devices
AvailableAndroid (full control on supported manufacturers), iOS and iPadOS (screen sharing).
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Technician apps
AvailableWindows, macOS, Linux, iOS, Android, and browser.
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Augmented-reality assistance
BetaAnnotate your customer's smartphone camera feed to guide them in the field.
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Attended support by code or link
AvailableYour customer enters a six-digit code or clicks a link; a temporary client runs without installation or admin rights.
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Browser-based technician console
AvailableTake control from any modern browser with nothing to install.
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NAT & firewall traversal
AvailableNo open ports (443 only), direct P2P when possible, regional relays otherwise.
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Adaptive quality up to 4K
AvailableUp to 4K at 60 fps, hardware-accelerated H.264 and H.265, low-bandwidth mode, and remote sound.
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End-to-end encryption
AvailableTLS 1.3, AES-256-GCM, ECDH key exchange, unique keys per session.
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Mandatory MFA
AvailableTOTP, passkeys, and FIDO2 keys, required for every account.
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Banner & emergency stop
AvailablePersistent “session in progress” banner and an emergency stop button on the user side.
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“Help” widget & SDK
AvailableEmbed remote control into your website or application.
Learn more
Product
Remote support in 30 seconds, with no bad surprises.
Your customer enters a six-digit code or clicks a link. A temporary client starts — no installation, no admin rights. Every file transfer waits for their explicit confirmation.
Learn moreMeetings and training in the same tool as your support sessions.
Invite people by link or six-digit code. Share your screen in 4K at 60 fps, annotate, talk by voice or video. End-to-end encryption and mandatory user confirmation apply to your meetings too.
Learn moreWatch the fleet without bolting on another tool.
Mass deployment, dynamic groups, monitoring, alerts, and patching live in the same console as your sessions. Included in the Business plan.
Learn moreFAQ
Frequently asked questions
Can I control an iPhone remotely?
No. On iOS and iPadOS, Ubidesk offers screen sharing and visual guidance. Apple does not allow a third party to take full control of an iPhone.
Which Android phones are supported?
Full control works on supported manufacturers; the exact list is published in the documentation. Elsewhere, screen sharing is available.
Do my technicians have to stay on a computer?
No. The console runs on iOS, Android, Windows, macOS, Linux, and in the browser.
Is augmented reality stable?
It is in beta and may change without notice. The other mobile features are generally available.
Android and iOS remote support
Remote control on Android devices from supported manufacturers, screen sharing on iPhone and iPad. Your technicians work from a phone, a tablet, or a browser.
No credit card · Free for personal use