Ubidesk AI
Shorter sessions. Summaries already written.
The copilot reads logs, suggests fixes, and drafts the session summary. Transcription follows the conversation across languages. All of it in beta, all of it switchable.
No credit card · Free for personal use
Pro
Small IT teams & MSPs
Excl. VAT
Mandatory user confirmation
Data residency
Le problème
Writing up the fix can cost more than the fix itself
After every session: write it up, fill in the ticket note, explain to the customer. Ubidesk AI drafts that work for you. You review, you approve.
On this page
- 1
The copilot diagnoses
During the session, it reads logs and suggests leads. Generated scripts wait for your approval before they run.
- 2
The summary writes itself
At close, a session summary and a pre-filled ticket note are ready to review and send.
- 3
You stay in control
AI can be disabled for the whole organization. No customer data is used for training.
Bénéfices
Ce que vous gagnez au quotidien
In-session copilot (beta)
Diagnosis from logs, fix suggestions, PowerShell or Bash scripts the technician validates before execution.
Automatic summary (beta)
A session summary and a pre-filled ticket note, ready to review.
Transcription & translation (beta)
Chat and voice are transcribed in real time and translated, so you can serve a customer in their language.
Natural-language search (beta)
Ask plain questions about your history and recordings. No syntax to learn.
Anomaly detection (beta)
AI flags suspicious behavior and scam attempts, on top of the Trust Layer.
First-level agent (on the roadmap)
An agent that fixes common issues, always with human approval. Planned, not yet available.
Product
Remote support · Unattended access
Mobile, Trust Layer, and updates included in every paid plan.
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In-session copilot
BetaDiagnosis from logs, fix suggestions, and PowerShell or Bash scripts generated and validated by the technician before execution.
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Automatic session summary
BetaSession summary and a pre-filled ticket note.
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Live transcription & translation
BetaReal-time transcription and translation of chat and voice.
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Natural-language search
BetaAsk plain-language questions about your history and recordings.
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Security anomaly detection
BetaDetection of anomalies and scam attempts.
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First-level agent
Coming soonAn agent that fixes common issues, always with human approval.
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AI you can disable, data protected
AvailableAI can be disabled per organization; no customer data is used for training.
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Dashboard & metrics
AvailableMean time to resolution, sessions per technician, scheduled reports, CSV exports.
Learn more
Product
Remote support in 30 seconds, with no bad surprises.
Your customer enters a six-digit code or clicks a link. A temporary client starts — no installation, no admin rights. Every file transfer waits for their explicit confirmation.
Learn moreWatch the fleet without bolting on another tool.
Mass deployment, dynamic groups, monitoring, alerts, and patching live in the same console as your sessions. Included in the Business plan.
Learn moreRemote support designed against scams.
Company verification, a verified technician badge, a warning before any unsolicited session. The Trust Layer is included in every paid plan and free on the Personal plan.
Learn moreFAQ
Frequently asked questions
Which features are available today?
The copilot and the summary ship in beta with Pro, at 24 € per technician per month on yearly billing. Transcription, translation, search, and anomaly detection are in beta on Business. Monthly billing cancels anytime, and prices are locked for 24 months for early customers.
Is my data used to train models?
No. No customer data is used for training, and AI can be disabled for the whole organization.
Who approves the suggested actions?
Always a human. A script runs only after explicit technician approval.
Does AI change user confirmation?
No. Mandatory user confirmation before any transfer stays in force, with or without AI.
Ubidesk AI for support teams
The copilot reads logs, suggests fixes, and drafts the session summary. Transcription follows the conversation across languages. All of it in beta, all of it switchable.
No credit card · Free for personal use