Ubidesk

For individuals

Help the people you love from afar. Without the scam risk.

Your parent clicks a link, enters a six-digit code, and confirms it’s really you. You take over, sort the problem, and hang up. The Personal plan is free.

Start 14-day free trial Request a demo

Les douleurs

Solutions

A loved one calls, panicked, 200 miles away

An error message, a forgotten password, a frozen screen. Over the phone, every step takes ten minutes.

Fake security alerts are everywhere

A pop-up says “call this number”. Without landmarks, it’s easy to end up with a fake technician asking for a credit card.

Handing over the screen feels scary

Remote access means the whole computer. The fear of a scam keeps people from getting help at all.

Les réponses Ubidesk

Help the people you love from afar. Without the scam risk.

  • A code, not a password

    Available

    Your loved one enters a six-digit code or clicks your link. Nothing to install for a one-off session.

    Attended support by code or link

  • Every session waits for explicit consent

    Available

    Before any handover, the screen shows who is connecting. They confirm, or refuse, with no bad surprises.

    Mandatory user confirmation

  • Warned about unsolicited sessions

    Available

    A session nobody was expecting triggers a warning. The reflex: never accept a contact you didn’t ask for.

    Unsolicited-session warning

  • Card details stay blurred

    Available

    During a session, card and password fields are blurred automatically. Nothing sensitive passes on screen.

    Automatic blurring

  • Report and block a fake supporter

    Available

    You can report and block a suspicious contact. Reporting protects the next person too.

    Quick reporting & blocking

  • The AI assistant stays optional

    Available

    Ubidesk AI can be disabled and never trains on your data. You keep control of what gets used.

    AI you can disable, data protected

Une journée type

Sunday afternoon: your mother’s printer stops responding

You send her a link by text. She clicks it, enters the six-digit code, and sees your name before accepting. You share her screen, find the missing driver, and the printer comes back. Before you hang up, you repeat the two reflexes: never accept a session you didn’t ask for, never give a card number to a “support” call that comes out of nowhere. She hangs up reassured, and so do you.

Personal

Attended sessions, 3 devices, email + phone verification (anti-abuse).

Start 14-day free trial Case studies

Helios IT, MSP: 38% faster resolution.

FAQ

Frequently asked questions

Is it really free?

Yes. The Personal plan is free. You help your family and friends with no subscription and no card.

How do I know the person connecting is the one I expect?

Before each session, the screen shows who is asking for access. Refuse any contact you didn’t request yourself.

What if a fake support call reaches me?

Hang up. Real support never calls you to ask for a code or a payment. Report the suspicious contact in the tool.

Does the person I help need to be tech-savvy?

No. They click a link, enter a code, confirm. Three steps, even with a shaky mouse.

Help family and friends remotely, for free

Your parent clicks a link, enters a six-digit code, and confirms it’s really you. You take over, sort the problem, and hang up. The Personal plan is free.

Start 14-day free trial Join a session

No credit card · Free for personal use

Ubidesk will never call you to take control of your computer.

How to spot fake tech support