Ubidesk

SaaS vendors

Support, embedded in your product. Not bolted on beside it.

The help widget starts a session from inside your interface. Your customers stay in your product, your brand, your journey. API and webhooks tie sessions into your stack.

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Les douleurs

Solutions

Your customers describe your own software

“The screen is gray, there’s an error”: without seeing the screen, your support team guesses. Tickets drag on.

Every escalation happens in a foreign tool

The customer leaves your product for a third-party support app. You lose context, and a little of your brand.

Support data lives outside your ecosystem

Sessions, notes, statuses: without an API, the information sits in a silo your CRM never hears about.

Les réponses Ubidesk

Support, embedded in your product. Not bolted on beside it.

  • A widget inside your interface

    Available

    The help widget embeds in your product. Customers start a session from your screen, without switching tools.

    “Help” widget & SDK

  • Guided co-browsing

    Available

    Walk the customer through their own screen, step by step. They learn your product by using it.

    Web co-browsing

  • Your brand on the whole chain

    Available

    Portal, widget, and sessions carry your identity. Help comes from you, never from a third party.

    Full white label

  • A support portal in your colors

    Available

    Customers find their session and request history in a portal that wears your brand.

    Branded support portal

  • API and webhooks for your stack

    Available

    Create sessions, push statuses, and sync your tools through the API and webhooks.

    REST API & webhooks

  • Every session on record

    Available

    The audit log documents who intervened, when, and how. Your compliance team breathes easier.

    Tamper-evident audit log

Une journée type

A customer is stuck on a configuration screen

They click help inside your app. The widget opens a session in your brand; the pre-session form already captures their plan and browser. Your agent sees the screen, walks the configuration in co-browsing, and closes out. A webhook updates the ticket in your CRM with the session details. The customer never left your product.

Business

SSO, advanced roles, SIEM export, full white label, multi-tenant, device management, API, AI copilot.

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Helios IT, MSP: 38% faster resolution.

FAQ

Frequently asked questions

How deep is the technical integration?

A widget to embed in your interface, and an SDK for advanced cases. The API and webhooks cover automation.

Will our customers see the Ubidesk brand?

Not on the Business plan. The portal, widget, and sessions wear your brand.

Can we bill our customers for support?

Per-session time tracking gives you the raw material. Invoicing stays in your tools, connected via the API.

How do we keep an agent from reaching a client they don’t manage?

The multi-tenant console isolates clients, and role-based rights keep each agent inside their scope.

Embed remote support into your SaaS product

The help widget starts a session from inside your interface. Your customers stay in your product, your brand, your journey. API and webhooks tie sessions into your stack.

Start 14-day free trial Join a session

No credit card · Free for personal use

Ubidesk will never call you to take control of your computer.

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