Ubidesk

Healthcare

Fix clinical workstations without exposing patient data.

End-to-end encryption, mandatory two-factor authentication, EU data residency, and an audit log. We claim no certification we don’t hold yet: the process is underway.

Les douleurs

Solutions

Every intervention brushes against patient data

A broken exam-room workstation stalls a clinician’s day. And every remote access is a potential door into sensitive data.

Access rights pile up as people leave

A technician quits, a vendor changes: nobody knows who can still reach which workstation.

Your DPO wants evidence, not promises

Compliance, logging, data location: without records, answering an audit becomes a project.

Les réponses Ubidesk

Fix clinical workstations without exposing patient data.

  • End-to-end encryption

    Available

    Sessions are encrypted with TLS 1.3 and AES-256-GCM. Traffic flows over port 443, with no extra ports to open.

    End-to-end encryption

  • Mandatory two-factor authentication

    Available

    MFA is enforced on every sign-in. A password alone is never enough.

    Mandatory MFA

  • Your data stays in the EU

    Available

    Choose your data residency: EU, Canada, or the United States. GDPR commitments cover session-related processing.

    Data residency

  • Role-based rights, on record

    Available

    Each account reaches only the workstations in its scope. Revoke a departing technician’s rights in one click.

    Granular roles & permissions

  • Exportable audit log

    Available

    Who connected, when, to which workstation, and why: everything is logged and exportable to your SIEM.

    Tamper-evident audit log

  • Guarded session recording

    Available

    When recording is enabled, it is announced to the user and kept according to your retention policy.

    Session recording

Une journée type

7:45 a.m.: an exam-room workstation won’t start

IT gets the call before the first appointment. The technician signs in with MFA and opens the unattended session on that workstation. They spot the failing driver and fix it remotely. The clinician starts on time. The DPO finds the full intervention in the audit log: technician identity, exact timestamps, everything.

Business

SSO, advanced roles, SIEM export, full white label, multi-tenant, device management, API, AI copilot.

Helios IT, MSP: 38% faster resolution.

FAQ

Frequently asked questions

Are you HDS or ISO 27001 certified?

Not yet. Our certification process is in progress. We’d rather say so plainly than display a label we don’t hold.

Where is session data hosted?

You choose the residency: EU, Canada, or the United States. Traffic stays encrypted end to end.

Do you support HIPAA compliance?

HIPAA compliance is on our roadmap, not available today. Follow our release notes to track progress.

Can an outside vendor step in?

Yes, with a dedicated account, rights limited to their scope, and logged actions. You can revoke access at any time.

Remote support for healthcare organizations

End-to-end encryption, mandatory two-factor authentication, EU data residency, and an audit log. We claim no certification we don’t hold yet: the process is underway.

No credit card · Free for personal use

Ubidesk will never call you to take control of your computer.

How to spot fake tech support