Trust Layer
Remote support designed against scams.
Company verification, a verified technician badge, a warning before any unsolicited session. The Trust Layer is included in every paid plan and free on the Personal plan.
No credit card · Free for personal use
Solo
Freelancers & repair techs
Excl. VAT
Mandatory user confirmation
Data residency
Le problème
The worst enemy of remote support is stolen trust
Fake tech support thrives because the victim cannot tell who is on the other end. Ubidesk makes commercial impersonation impossible and warns the user before any risk.
On this page
- 1
We verify the company
Every commercial use goes through KYB verification. No anonymous accounts for business use.
- 2
The user sees who is asking
Before accepting, they see the verified company name and the technician’s name.
- 3
The session protects itself
Banking sites and passwords blurred, suspicious behavior flagged, one-click reporting.
Bénéfices
Ce que vous gagnez au quotidien
Verified technician badge
The company name appears before acceptance. The user knows who they are letting in.
Unsolicited-session warning
“Did you contact this support team yourself?” appears before any unsolicited session.
Automatic blurring
Banking sites and password fields are blurred during the session.
Suspicious behavior detection
Opening online banking or buying gift cards: the user is alerted.
Confirmation before every transfer
No file moves without explicit consent. No exceptions, on every plan.
Quick reporting & blocking
One-click reporting, fast blocking of abusive accounts. The emergency stop stays with the user.
Product
Remote support · Unattended access
Mobile, Trust Layer, and updates included in every paid plan.
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Organization verification (KYB)
AvailableEvery business customer is verified before any commercial use.
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Verified technician badge
AvailableThe company name is shown to the user before they accept the session.
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Unsolicited-session warning
Available“Did you contact this support team yourself?” appears before any unsolicited session.
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Automatic blurring
AvailableBanking sites and password fields are blurred during the session.
-
Suspicious behavior detection
AvailableOpening online banking or buying gift cards: the user is alerted.
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Quick reporting & blocking
AvailableOne-click reporting, fast blocking of abusive accounts, no anonymous accounts for commercial use.
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Mandatory user confirmation
AvailableNo file transfer or execution without the end user's explicit confirmation. No exceptions.
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Banner & emergency stop
AvailablePersistent “session in progress” banner and an emergency stop button on the user side.
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View-only & privacy screen
AvailableView-only or control mode, blank screen on the remote side, remote keyboard and mouse lock.
Learn more
Product
Remote support in 30 seconds, with no bad surprises.
Your customer enters a six-digit code or clicks a link. A temporary client starts — no installation, no admin rights. Every file transfer waits for their explicit confirmation.
Learn moreYour devices, reachable anytime. Without constant monitoring.
A lightweight agent installed once is enough: reconnection after reboot, Safe Mode, Wake-on-LAN. And unlimited devices from the Pro plan.
Learn moreShorter sessions. Summaries already written.
The copilot reads logs, suggests fixes, and drafts the session summary. Transcription follows the conversation across languages. All of it in beta, all of it switchable.
Learn moreFAQ
Frequently asked questions
Does the Trust Layer cost extra?
No. It is included in every paid plan and free with the Personal plan.
How do you verify companies?
Through KYB verification before any commercial use. Anonymous business accounts are not possible.
What does the user see before accepting?
The verified company name and the technician’s name, then “Did you contact this support team yourself?” when the session was not solicited.
Is the Trust Layer certified?
Our ISO 27001, SOC 2, and HIPAA certifications are in progress; we will publish them as soon as they are obtained.
Trust Layer: anti-scam protection built in
Company verification, a verified technician badge, a warning before any unsolicited session. The Trust Layer is included in every paid plan and free on the Personal plan.
No credit card · Free for personal use