Call centers
Phone support, plus the customer’s screen.
Your agents walk the caller to a six-digit code, take control in 30 seconds, and resolve on the first call. Every session is qualified, traced, and measured.
Les douleurs
Solutions
Describing a screen over the phone stretches every call
“Click the top left, no, the other button”: calls drag on, the queue grows, abandon rates climb.
Agents improvise their qualification
Without a pre-session form, every agent asks their own questions. Information arrives scrambled, or never.
Quality gets measured by gut feel
Duration, first-call resolution, recorded sessions: without a dashboard, the supervisor flies blind.
Les réponses Ubidesk
Phone support, plus the customer’s screen.
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A six-digit code per call
AvailableThe agent sends a code or link during the call. The customer enters the code, confirms, and the session starts.
Attended support by code or link
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Qualify before taking over
AvailableA pre-session form captures the issue, the device, and the urgency. The agent arrives prepared.
Pre-session form & surveys
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A help widget on your site
AvailableThe widget embeds session handoff into your customer journey. The code arrives where the caller already is.
“Help” widget & SDK
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Recorded sessions for quality
AvailableRecord sessions with caller notification. Recordings feed training and dispute resolution.
Session recording
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A dashboard for supervisors
AvailableActive sessions, average duration, satisfaction: supervisors see activity in real time.
Dashboard & metrics
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A verified badge that reassures callers
AvailableCallers see your verified company name before accepting. Fewer refusals, fewer callbacks.
Verified technician badge
Une journée type
2:30 p.m.: a furious caller, a frozen screen, a queue of 12
Pro
Per concurrent technician, unlimited devices, backstage, recording, VoIP, custom logo, integrations, AI summaries.
Helios IT, MSP: 38% faster resolution.
FAQ
Frequently asked questions
How many agents can use Ubidesk at once?
Each agent works from their own account. Pro is €24 per technician per month, billed annually.
Do sessions work if the caller has nothing installed?
Yes. The temporary client starts from the browser, with no installation and no admin rights.
Can we record support sessions?
You can record sessions with user notification and configurable retention. Recordings feed training.
Does the widget fit into our support site?
Yes, via the help widget and SDK. The caller stays in your journey; support comes to them.
Remote support for call centers
Your agents walk the caller to a six-digit code, take control in 30 seconds, and resolve on the first call. Every session is qualified, traced, and measured.
No credit card · Free for personal use