Kiosks and terminals
Kiosks that run 24/7, fixed without a site visit.
Every kiosk carries the unattended agent. Monitoring surfaces failures before customers do. Interventions happen in backstage, inside the time windows you allow.
Les douleurs
Solutions
A down kiosk is a closed service
Online ordering, pickup, ticketing: every stopped kiosk blocks a customer journey and burns revenue.
Kiosks are scattered and unstaffed
Parking lot, lobby, store: nobody on site to describe the problem. Remote diagnosis has to stand alone.
Permanent remote access is a hard sell
A kiosk reachable 24/7 is an open door. Without time restrictions and traceability, nobody signs off.
Les réponses Ubidesk
Kiosks that run 24/7, fixed without a site visit.
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An agent on every kiosk
AvailableThe unattended agent keeps the kiosk reachable, with no on-site action. The connection survives reboots.
Unattended access
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Deploy across the whole fleet at once
AvailableInstall the agent on dozens or hundreds of kiosks in one operation, even across multiple sites.
Mass deployment
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Continuous monitoring and alerts
AvailableAn offline kiosk raises an alert. You move before a customer faces a black screen.
Monitoring & alerts
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Backstage interventions
AvailableFix the configuration in the background while the kiosk stays usable by customers.
Backstage mode
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Strict intervention windows
AvailableAllow sessions only during defined time windows and from defined IPs. Outside the window, access is refused.
Access restrictions
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Incident reports per kiosk
AvailableTrack failures, reboots, and interventions per kiosk and per site. Maintenance decisions rest on numbers.
Inventory reports
Une journée type
6:40 a.m.: the parking kiosk reports a print failure
Business
SSO, advanced roles, SIEM export, full white label, multi-tenant, device management, API, AI copilot.
Helios IT, MSP: 38% faster resolution.
FAQ
Frequently asked questions
Do kiosks have to stay powered on?
Yes, to stay reachable. The agent reconnects automatically after a reboot.
Can I block sessions overnight?
Yes. Time-window restrictions refuse any connection outside the approved windows.
Does on-site staff need to do anything?
No. The agent is installed once. Interventions happen remotely, with no hands on the kiosk.
How do we know which kiosk is failing?
Monitoring and reports identify the kiosk, the site, and the failure type. You hit the right machine on the first try.
Monitoring and maintenance for self-service kiosks
Every kiosk carries the unattended agent. Monitoring surfaces failures before customers do. Interventions happen in backstage, inside the time windows you allow.
No credit card · Free for personal use