Ubidesk

For MSPs

One console, every client, your brand on all of it.

A multi-tenant console, a portal in your colors, and connectors to your PSA and RMM. Each technician works in a dedicated space, blind to the other clients. Starts at €24 per technician per month, billed annually.

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Les douleurs

Solutions

One tool per client, passwords everywhere

Every new client shows up with their own remote-support tool. Your technicians switch consoles all day and burn time hunting for credentials.

The tool you sell wears someone else’s logo

Your clients open software branded by a third party. The support you sell advertises somebody else.

Billing never matches time spent

Interventions live in one tool, invoices in another. Every month ends in a manual reconciliation slog.

Les réponses Ubidesk

One console, every client, your brand on all of it.

  • A multi-tenant console

    Available

    Each client lives in their own space, with their own devices and permissions. Your technicians move between clients without switching tools.

    Multi-tenant workspaces

  • Your brand on every touchpoint

    Available

    The support portal, session invites, and sessions themselves carry your identity. The end customer sees your business, not the platform vendor.

    Full white label

  • Tickets stay in your PSA

    Available

    ConnectWise PSA, Autotask, HaloPSA, Syncro, Zendesk, Freshdesk, JSM, ServiceNow, and HubSpot link to your sessions. Start the session from the ticket and keep the intervention details in one place.

    PSA integrations

  • Your RMM opens the session

    Available

    NinjaOne, N-able, Datto RMM, Kaseya, and Atera tie your monitoring stack to your sessions. The device you watch is the device you fix.

    RMM integrations

  • Mass deployment, client by client

    Available

    Push the unattended agent to dozens of workstations at once, scoped to each client. New accounts come online without a deployment project.

    Mass deployment

  • Your stack talks to Ubidesk

    Available

    API and webhooks connect sessions, devices, and groups to your ecosystem. Automate whatever repeats.

    REST API & webhooks

Une journée type

Onboarding a new client, from contract to first fix

You sign a 60-workstation client. You create their space in your console and kick off a mass deployment. Within hours the machines report into your groups. An employee calls in: your technician opens the ticket in the PSA and launches a session from the client’s space. Session time lands back in the ticket, ready to bill. The client saw your brand the whole way through.

Business

SSO, advanced roles, SIEM export, full white label, multi-tenant, device management, API, AI copilot.

Start 14-day free trial Case studies

Helios IT, MSP: 38% faster resolution.

FAQ

Frequently asked questions

What does Ubidesk cost for an MSP?

Pro is €24 per technician per month, billed annually. The Business plan adds multi-tenant organization, full white label, and the deeper integrations.

Can technicians see other clients’ machines?

No. Client-scoped permissions and roles control who sees what. A technician assigned to one client cannot reach another client’s devices without authorization.

Can the portal run on my domain?

The support portal carries your branding on the Business plan. For domain and hosting details, talk to our team.

Does switching to Ubidesk interrupt our service?

No. Create your client spaces, deploy the agent in bulk, and migrate clients one at a time, at your own pace.

Multi-client remote support for MSPs

A multi-tenant console, a portal in your colors, and connectors to your PSA and RMM. Each technician works in a dedicated space, blind to the other clients. Starts at €24 per technician per month, billed annually.

Start 14-day free trial Join a session

No credit card · Free for personal use

Ubidesk will never call you to take control of your computer.

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