Public sector
Remote support that serves sovereignty, instead of working around it.
Choose where your data lives — EU or Canada — or host it yourself. SSO, role-based rights, geo restrictions, and a complete audit log. Enterprise carries a 99.99% availability SLA.
Les douleurs
Solutions
Public data isn’t meant to travel
Every remote session can move data across borders. Residency is a question to answer before the first connection, not after.
A departing agent’s access falls into the wrong hands
Someone leaves, a vendor rotates: without SSO and central revocation, ghost access piles up.
Audits demand complete traceability
Who, when, on which machine, doing what: without an exportable audit log, the answer takes weeks.
Les réponses Ubidesk
Remote support that serves sovereignty, instead of working around it.
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Data residency: EU or Canada
AvailableChoose where your session data is hosted. For Canadian organizations, Canadian residency helps you meet Loi 25 requirements.
Data residency
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Full self-hosting
AvailableRun Ubidesk on your own infrastructure. Data never leaves your servers.
Self-hosted
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SSO and centralized accounts
AvailableAuthentication flows through your identity provider. An account disabled there is disabled everywhere, here included.
SAML & OIDC SSO
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Rights by role, department, and scope
AvailableEach agent reaches only their machines. Roles change in one click, with no call to the vendor.
Granular roles & permissions
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IP, geo, and time restrictions
AvailableBlock connections from outside the territory or outside approved windows. Out-of-scope attempts are refused and logged.
Access restrictions
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Audit log and SIEM export
AvailableEvery session is logged with identity, timing, and actions. Export to your SIEM for internal controls.
Tamper-evident audit log
Une journée type
An audit request lands on a Tuesday morning
Enterprise
On-premises or air-gapped, 99.99% SLA, dedicated data residency, priority support.
Helios IT, MSP: 38% faster resolution.
FAQ
Frequently asked questions
Where is our data hosted?
You choose: EU, Canada, or the United States, or your own infrastructure via self-hosting.
Does self-hosting cover every feature?
Self-hosting is available on the Enterprise plan. Our team supports the deployment on your infrastructure.
Can we block connections from abroad?
Yes. Geo, IP, and time restrictions apply to sessions. Out-of-scope attempts are refused.
What availability do you guarantee?
99.9% on standard plans, 99.99% on Enterprise. Global relays route sessions over port 443.
Sovereign remote support for the public sector
Choose where your data lives — EU or Canada — or host it yourself. SSO, role-based rights, geo restrictions, and a complete audit log. Enterprise carries a 99.99% availability SLA.
No credit card · Free for personal use