Retail
A frozen register should never close a checkout lane.
Work in the background while the register keeps ringing, or take over after closing. Card fields are blurred during sessions. We are not PCI certified: payment entry stays inside your POS software.
Les douleurs
Solutions
A frozen register, a growing line
Every minute of downtime is a customer walking out. Calling an on-site technician takes hours.
Interventions land during selling hours
Rebooting a register mid-rush costs tickets. Support should never interrupt sales.
Registers and kiosks are targets
Remote access to a machine that handles payments has to be traced and controlled, or it’s a fraud risk.
Les réponses Ubidesk
A frozen register should never close a checkout lane.
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Unattended access on registers
AvailableInstall the agent on each register and kiosk. Access stays available, with no action from floor staff.
Unattended access
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Backstage interventions
AvailableWork in the background while the register takes payments. Customers see nothing, sales continue.
Backstage mode
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Remote administration
AvailableScheduled tasks, registry, service management: maintenance runs remotely, after closing.
Remote administration
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Payment fields stay blurred
AvailableDuring a session, card and password fields are blurred automatically on screen.
Automatic blurring
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Interventions recorded and traced
AvailableRecord sensitive sessions with user notification, and find every intervention with its timestamp.
Session recording
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A dashboard per location
AvailableTrack device status, sessions, and incidents by store, from one view.
Dashboard & metrics
Une journée type
6:10 p.m. on a Saturday: register 2 freezes mid-rush
Pro
Per concurrent technician, unlimited devices, backstage, recording, VoIP, custom logo, integrations, AI summaries.
Helios IT, MSP: 38% faster resolution.
FAQ
Frequently asked questions
Are you PCI DSS certified?
No, and we don’t claim to be. Payment entry stays in your POS software; during our sessions, card fields are blurred automatically.
Can I intervene without stopping sales?
Yes, with backstage mode: you work in the background while the register keeps taking payments.
Are self-service kiosks covered?
Yes. The unattended agent installs on kiosks just like registers, with the same access restrictions.
Who can open a session on a register?
The accounts you authorize, with role-based rights and logged actions. Floor staff have no technical access.
Remote support for stores and points of sale
Work in the background while the register keeps ringing, or take over after closing. Card fields are blurred during sessions. We are not PCI certified: payment entry stays inside your POS software.
No credit card · Free for personal use