Multi-factor authentication (MFA)

Multi-factor authentication (MFA) requires at least two proofs of identity to sign in, such as a password plus a temporary code. A stolen password alone is no longer enough to take over an account.

In Ubidesk, MFA is mandatory for every technician account, on every plan: TOTP codes from an authenticator app, passkeys or FIDO2 security keys.

In practice

MFA stays required even when SSO is enabled. It is the first line of defense against account takeover through a stolen password.