PSA

A PSA (Professional Services Automation) is a service provider’s business software: tickets, contracts, time tracking and billing. It is the commercial operating system of MSPs.

Ubidesk connects to the leading PSAs: ConnectWise PSA, Autotask, HaloPSA and Syncro, plus helpdesks like Zendesk, Freshdesk, Jira Service Management, ServiceNow and HubSpot. The session starts from the ticket and the intervention time lands back in the ticket.

In practice

A two-way link avoids double entry: the intervention details stay in one place, ready to bill.