Remote support

Remote support means seeing another computer’s screen and taking over its mouse and keyboard over the internet, with the person’s agreement. It is the core of IT support work: diagnosing and fixing without traveling, often in minutes.

In Ubidesk, remote support runs through an attended session: the technician creates the session, the user types a six-digit code and explicitly accepts control. The whole session is encrypted end to end and written to the audit log.

In practice

Choose remote support whenever someone is in front of the machine to confirm each step. For servers and machines with no user, unattended access takes over.