Glossary

AES-256

The symmetric encryption algorithm that protects every Ubidesk session in its authenticated AES-256-GCM variant.

Agent

Software permanently installed on a device so technicians can reach it without anyone on site, reconnecting automatically after reboots.

Air-gapped

A device or network fully disconnected from the internet, physically isolated from connected networks.

API

The interface programs use to drive Ubidesk: creating sessions, listing devices, reading the audit log.

Attended session

A remote session where the user is present and approves each step, from entering the code to granting control.

Audit log

The timestamped, hash-chained history of a workspace: sign-ins, sessions, transfers and configuration changes.

Backstage mode

A way to work on a machine in the background while it is in use, without disturbing the person's screen.

Data Processing Agreement (DPA)

The contract that governs processing between a controller and a processor, offered by Ubidesk under the GDPR.

Data residency

The region where a workspace's data is hosted, chosen at creation among the EU, Canada and the United States.

End-to-end encryption

Protection that keeps session data readable only by the two endpoints, with no readable intermediate step.

Fake tech support

A scam where an impostor poses as support to extract money from a victim or access to their machine.

GDPR

The European regulation that governs personal data processing, applied by Ubidesk for all its customers.

KYB (business verification)

Verification that a business really exists, required for commercial use and shown as a verified badge.

Multi-factor authentication (MFA)

Authentication that requires several proofs of identity, mandatory for every Ubidesk technician account.

Multi-tenant

One console organized into isolated client spaces, where each technician only ever sees their own spaces.

On-premise

Running software on your own servers instead of a vendor's cloud, keeping infrastructure under your control.

P2P connection

A direct connection between the technician's machine and the user's, used whenever the network allows it.

PSA

Business management software for service providers: tickets, time and billing, linked to Ubidesk sessions.

Relay

An intermediary server that carries a session when a direct connection is impossible, without reading the stream.

Remote support

Taking control of someone's computer remotely, with their agreement, to diagnose and fix problems without travel.

RMM

Software for monitoring and maintaining a fleet of devices remotely, complementing Ubidesk remote control.

Session code

A six-digit, single-use code that the user types to join an attended session and prove they invited you.

SIEM

A tool that centralizes and analyzes security logs; Ubidesk exports its audit log as Syslog, to Splunk or Sentinel.

Single sign-on (SSO)

Signing in to several services with a single authentication, supported on Business through SAML or OIDC.

Temporary client

The signed program a user runs to join a session: no installation, no admin rights, nothing left behind.

TLS

The protocol that encrypts and authenticates connections; Ubidesk accepts only TLS 1.3, with no downgrade.

Unattended access

Connecting to a machine with no one in front of the screen, through a permanently installed agent that reconnects on its own.

Wake-on-LAN

A feature that wakes a switched-off or sleeping machine over the network so an agent can reconnect to it.

Webhook

A notification Ubidesk sends to your server when an event happens: session ended, device connected or disconnected.

White label

Rebranding the whole tool with your name and colors so your clients only ever see your brand, on the Business plan.